Special Needs Passengers
Passengers With Disabilities
If you require special assistance while traveling with National Airlines, we will ensure that your experience is as convenient and smooth as possible.
Passengers needing special assistance may be accompanied beyond the security checkpoint by a non-traveling assistant. A gate pass can be obtained at the time of check-in. Please be advised the assistant will be required to provide government issued photo identification.
For those passengers with special needs, National Airlines transports all types of wheelchairs including folding, collapsible or non-folding un-powered wheelchairs, electric powered wheelchairs, and electric powered carts. Advance notification is required for all electrical equipment and a minimum of two hours is required for check-in of any electrical equipment to ensure it meets all dangerous goods handling requirements.
National is unable to accept special meal requests, passengers with special dietary needs may want to bring a packed meal with them.
Non-Discrimination on the Basis of Disability in Air Transportation.
National Airlines complies with all non-discrimination policies as issued by the U.S. Department of Transportation. A copy of the DOT Non-Discrimination on the Basis of Disability in Air Transportation Policy can be obtained in the following ways:
- On the Aviation Consumer Protection Division's website at http://www.dot.gov/airconsumer.
- Calls made within the US to the hotline at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
- By mail to:
Air Consumer Protection Division
US Department of Transportation
1200 New Jersey Avenue SE
The West Building Room W96-432
Washington, DC 20590
National Airlines proudly accepts service animals accompanying passengers with visual, mobility or hearing disabilities in the cabin free of charge. The animal(s) must remain seated on the floor at the passenger’s feet and cannot obstruct an aisle or other area for aircraft evacuation. For safety reasons, passengers traveling with service animals are unable to be seated in exit rows or the row directly before or behind exit rows. We ask that passengers traveling with a service animal provide National Airlines with 48 hours minimum advance notification via National Airlines Call Center at 1-855-757-6999 or firstname.lastname@example.org
Emotional Support Animals
National Airlines accepts emotional support animals accompanying passengers with required documentation. National Airlines reserves the right to restrict carriage of emotional support animals by breed and type on a case by case basis.
Pursuant to the Department of Transportation (DOT) guidance for the carriage of service animals and 14 CFR Section 382.27 and 382.117, National Airlines requires a passenger with a qualifying disability requesting the carriage of a psychiatric/therapeutic/emotional support type animal to obtain documentation from their mental health professional (psychiatrist, psychologist, licensed clinical social worker or medical doctor specifically treating the passenger’s mental or emotional disability), dated within one year of the passenger's scheduled flight(s).
The Psychiatric/Therapeutic/Emotional Support Animal Authorization Form may be found here.
We ask that passengers traveling with emotional support animals provide National Airlines with 48 hours minimum advance notification via National Airlines Call Center at 1-855-757-6999 or email@example.com.
National Airlines does not currently offer medical oxygen for purchase on board our aircraft. We do accept Portable Oxygen Concentrators (POCs) for onboad transport and usage. The following POC brands/models are accepted for onboard transport and use:
- AirSep FreeStyle LifeStyle
- Inogen One
- International Biophysics LifeChoice
- Precision Medical Easy Pulse
- AirSep Focus
- Inogen One G2
- Invacare XP02
- Respironics EverGo
- AirSep FreeStyle 5
- Inogen One G3
- Invacare Solo 2
- Delphi RS-00400
- Inova Labs LifeChoice
- Oxlife Independence Oxygen Concentrator
- DeVilbiss Healthcare iGo
- Inova Labs LifeChoice
- Oxus RS-00400
Passengers who intend to use a POC on-board must present a statement from their physician with a date of issue not to exceed one year prior to the date of flight departure. This letter must state:
If the user is able to operate the POC and recognize and respond appropriately to its alarms. If not, the user must travel with a companion who is able to perform these functions.
The phases of the flight (such as taxi, takeoff, cruise, and/or landing) during which it is medically necessary to use the POC.
The maximum flow rate corresponding to the pressure in the cabin under normal operating conditions (note that aircraft cabins are pressurized to an altitude of 8,000 feet).
The POC may only be used in its battery-operated mode as National Airlines does not have electrical outlets onboard available for commercial product use.
Passengers using a POC are responsible for carrying an adequate battery supply to last the entire journey including the duration of the flight, all ground time (before and after flight and during connections) and for unexpected delays.
Passengers must properly package extra batteries to ensure that a short circuit is prevented. Additionally, battery terminals must be recessed or packaged so that contact with metal objects, including terminals of other batteries, is prevented.
Making a Reservation
Reservations must be made at least 48 hours in advance and the customer must inform the Reservations Agent of their intention to use a POC and the model of the POC to be used.
If the passenger reservation is made online, the passenger should contact the National Airlines Call Center of their POC requirement.
Passengers using the POC must check in at least two hours prior to departure.
POC's are considered assistive devices and do not count toward the carry-on baggage limits.
POC users will be provided the opportunity to pre-board the aircraft.
On-Board The Aircraft
- In accordance with Federal Aviation Administration (FAA) Safety Regulations, the customer using an approved POC must be assigned a seat closest to the window than any other customer in that row. In many situations, the customer using the approved POC must be seated in a window seat to comply with the Safety Regulations.
- The POC must fit underneath the seat in front of the customers. As a result, passengers cannot sit in a bulkhead seat.
- To meet FAA Safety Regulations, a customer using a POC cannot occupy an emergency exit seat.
- Customers may use the POC while moving about the cabin as long as the "Fasten Seat Belt" sign is not illuminated.