"I just have to write to tell you that the service on your flight was above exceptional and your personal attention to detail was far above what I have come to expect on any airline that I have flown on over many years. If you and your company continue to look after your passengers in the way my friends and I were you will become a much sought after service from St. John's. I will be flying with you again on either the 1st or 5th of February and I expect many times after that. My friends feel the same way, and we are all in a position to "spread the word". Thank you also for the introduction to Mr. Bowman. I hope the mayor of our City follows up and contacts him. Best wishes and I hope to see you again soon."